Avaya Call Center Elite delivers on all of these points and many more with flexible, scalable solutions designed to grow along with your business. As the market leading contact center solution, Avaya Call Center is already in use in a majority of contact centers around the globe. Avaya Call Center Basic software is a core ingredient in Avaya Communication Manager and allows call centers to deal with many fundamental requirements including service observation and more: It helps your agents handle calls more effectively and boosts your call center’s overall level of productivity—at a single site or across an enterprise. It gives you the ability to choose whether inbound calls will go to the least busy agent, the first available agent, or the agent with the skills needed by a particular customer. Every Avaya Communication Manager system includes Avaya Call Center Basic, which provides all of the ACD (Automatic Call Distributor) functionality required to operate a small, basic contact center. However, most Avaya customers opt to enhance their contact center functionality with Avaya Call Center Elite.